Our Services

   Multi-Channel Support

Voice (Inbound/Outbound), Chat, Email and Back Office Support.Engage customers via your preferred medium or combination thereof whether, Chat, Email or Back Office Support.

   Customer Support

Immerse your customers in a customer - centric support environment with our team of Professional, Results-driven and Experienced customer experience experts..

   Sales(Inbound & Outbound)

Boost Sales Conversion and Revenue with our team of highly trained and experienced sales professionals.

   Business Development

Get analysis on Call Drivers, Customer Sentiment, Customer Perceived Resolution and Product Feedback to further enhance customer satisfaction.

   Multi-Lingual

Comfortably Connect with a wider customer range with support in multiple languages

Customer Service Support

• Inbound call handling

• Email support

• Live chat support

• Social media customer service

• Complaint resolution

• Order processing

• Customer Onboarding and education

Technical Support

• Tier 1 technical support for software or hardware products

• Troubleshooting and issue resolution

• Remote assistance and screen sharing

• Product documentation and user guides

Sales and Lead Generation

• Outbound telemarketing and cold calling

• Sales lead generation and qualification

• Appointment setting

• Follow-up and lead nurturing

• Product demonstrations and presentations

            How Can We Help ?

At esheCX we provide you with a variety of services that can be tailored to meet your needs

After-Sales Support

• Customer retention and loyalty programs

• Up selling and cross-selling opportunities

• Customer satisfaction surveys

• Warranty claim handling

• Post-purchase technical assistance

Back-Office Support

• Data entry and data processing

• Document management and digitization

• Order fulfillment and logistics coordination

• Accounts receivable and accounts payable

• Inventory management

Marketing and Social Media Management

• Social media monitoring and engagement

• Content creation and scheduling

• Email marketing campaigns

• Influencer outreach and partnership management

• Brand reputation management

Grow Your Business The

Right Way

Immerse your customers in a Customer - Centric Support environment, that will boost your sale conversion and revenue