Get to know us
esheCX Solutions was conceptualized by our Director Jonathan Thomas, a dedicated, driven, family oriented man, who has almost a decade of industry experience working with multiple Fortune 500 companies. He is accompanied by a team of customer support and business development outsourcing professionals, who are dedicated to ensuring that their service is first in class.
Our Mission
We are dedicated to providing our clients with high impact, tailored customer experience solutions driving the sustainability and growth of their businesses.
Our Vision
Be an industry standard for virtual customer experience outsourcing support.
Every interaction with your customers is an opportunity to make a lasting impression. With our world-class customer service solutions, tailored to reflect your brand values and exceed customer expectations, you'll elevate your brand reputation and inspire loyalty at every touchpoint.
Happy customers are loyal customers—and loyal customers are your most valuable asset. By delivering unparalleled customer service experiences, you'll not only retain existing customers but also attract new ones through positive word-of-mouth and referrals, driving sustained revenue growth.
Outsourcing your customer support to esheCX isn't just a smart strategic move—it's also a cost-effective one. By leveraging our expertise, infrastructure, and global talent pool, you'll enjoy significant cost savings compared to maintaining an in-house customer support team.
We Elevate Your Brand
We Drive Revenue Growth
We Provide Cost Effective Solutions
At esheCX ...
In today's data-driven world, actionable insights are key to making informed business decisions. Advanced analytics and reporting capabilities are available to provide valuable insights into customer behavior, preferences, and trends, empowering you to optimize strategies, drive innovation, and stay ahead of the competition
We Data Driven Insights
As your business evolves and expands, so do your customer service needs. Our scalable outsourcing solutions adapt seamlessly to accommodate fluctuations in workload and seasonal demand, providing the flexibility you need to scale operations without sacrificing service quality.
We Provide Scalability & Flexibility
Every interaction with your customers is an opportunity to make a lasting impression. With our world-class customer service solutions, tailored to reflect your brand values and exceed customer expectations, you'll elevate your brand reputation and inspire loyalty at every touchpoint.
Happy customers are loyal customers—and loyal customers are your most valuable asset. By delivering unparalleled customer service experiences, you'll not only retain existing customers but also attract new ones through positive word-of-mouth and referrals, driving sustained revenue growth.
Outsourcing your customer support to esheCX isn't just a smart strategic move—it's also a cost-effective one. By leveraging our expertise, infrastructure, and global talent pool, you'll enjoy significant cost savings compared to maintaining an in-house customer support team.
In today's data-driven world, actionable insights are key to making informed business decisions. Advanced analytics and reporting capabilities are available to provide valuable insights into customer behavior, preferences, and trends, empowering you to optimize strategies, drive innovation, and stay ahead of the competition
As your business evolves and expands, so do your customer service needs. Our scalable outsourcing solutions adapt seamlessly to accommodate fluctuations in workload and seasonal demand, providing the flexibility you need to scale operations without sacrificing service quality.
We Provide Scalability & Flexibility
At esheCX ...
We Elevate Your Brand
We Drive Revenue Growth
We Provide Cost Effective Solutions
We Provide Data - Driven Insights
Meet Our Team
Our strength lies in our individuality. Set up by our Company Director Jonathan Thomas. The team strives to bring in the best talent in various fields, from architecture to interior design and sales.
Jonathan Thomas
Founder / Company Director
With almost a decade of experience leading call center operations inclusive of a background in Training and Development.
Terry-Ann Kepple
Operations Team Manager
With 7 years of call center management under her belt which includes Call Quality Analysis, Sales and Technical Support.
Cleopatra Palmer
Client Relationship & Sales Manager
Specializing in business development, ready and equipped to take your business to the next level.
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